Last updated [date]
These terms apply to every booking made through this website.
A booking is confirmed once payment has cleared and a reference has been issued to you by email. Rates are quoted in Zambian kwacha and include WiFi, housekeeping, parking and utilities. Peak period rates, where they apply, are shown before payment.
Cancellations made more than 48 hours before check in are refunded in full. Cancellations inside 48 hours are charged the first night. Non-arrivals are charged in full. Refunds are returned to the account used to pay and may take several working days.
Check in from 14:00, check out by 10:00. Late check out may be available if the apartment is not required, and must be agreed in advance.
Each apartment has a stated maximum occupancy which may not be exceeded without prior agreement. Standard units take two guests, larger units up to four.
This is a residential compound. Quiet hours apply after 22:00. No parties or events. No smoking indoors.
Guests are responsible for damage to the apartment or its contents during the stay, beyond ordinary wear.
Rates, billing terms and cancellation arrangements for corporate accounts are set out in the account agreement and, where they differ, take precedence over these terms.
Guests remain responsible for their own possessions. The compound is secured, but we cannot accept liability for personal items left unattended.
If we have to move you to a different apartment for reasons beyond our control, we will offer an equivalent or larger unit, or a full refund where that is not possible.